Privacy Terms

 

Privacy Policy

Cocktail Services Application
Last Updated: 25/08/2026

1. Introduction

Welcome to Cocktail Services Application.

We place great importance on the privacy of our users and the protection of their personal data. We strive to handle personal data securely and transparently in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.

This Privacy Policy explains how personal data is collected, used, retained, protected, and shared when using, registering with, requesting services through, or providing services through the Cocktail Services Application.

By using or registering with the Application, the User acknowledges that they have reviewed this Privacy Policy and understood how their data is handled as described herein.

2. Scope of the Privacy Policy

This Privacy Policy applies to all users of the Cocktail Services Application, including:

  • Customers who use the Application to request services.
  • Service Providers who register on the Application and submit offers.
  • Visitors and users who interact with the electronic services associated with the Application, as applicable.

3. Personal Data We May Collect

The Application may collect data necessary to provide its services and operate user accounts, including:

A. Registration and Account Data

This may include:

  • Name.
  • Phone number.
  • Email address, if provided.
  • Password or login credentials required for the account.
  • Account type, such as Customer or Service Provider.

B. Service Provider Data

Depending on the nature of the registration and service, this may include:

  • Name of the Service Provider or establishment.
  • Type of business or activity.
  • Services provided.
  • City and region.
  • Contact information.
  • License, commercial registration, or other regulatory documents, when required.
  • Photos, logos, and identification information added by the Service Provider to their account.

C. Customer Request Data

The Application may collect information provided by the Customer when creating a service request, such as:

  • Description of the requested service.
  • Location or area where the service is required.
  • Photos uploaded by the Customer.
  • Details and notes relating to the Request.
  • Requested time or appointment, when applicable.

D. Communication Data

The Application may process contact information necessary to connect the Customer with the Service Provider or enable the parties to communicate regarding a Request.

Certain contact information may be displayed or made available in accordance with the Application's operating mechanism and after the selection of a Service Provider or at a stage where such information is necessary to perform the service.

E. Usage and Technical Data

The Application may collect certain technical information necessary to operate and improve its performance, such as:

  • Device type.
  • Operating system.
  • Application version.
  • Internet Protocol (IP) address, when necessary.
  • Technical errors and failure information.
  • Login and usage logs.
  • Performance and diagnostic data.

The collection of such data is limited to what is appropriate and necessary for the purposes specified in this Privacy Policy.

4. How We Collect Data

Personal data may be collected through:

  • Information entered by the User when creating an account.
  • Information added by the User when creating a Request.
  • Information provided by the Service Provider when creating their profile.
  • Communication with the Application's management.
  • Use of the Application and its services.
  • Technical data collected automatically when using the Application, where necessary.

We do not seek to collect more personal data than is necessary to achieve the specified purposes.

The Saudi Personal Data Protection Law emphasizes that personal data should be appropriate and limited to the minimum necessary to achieve the purpose for which it is collected and processed.

5. Purposes of Collecting and Using Data

We use personal data for purposes related to operating the Cocktail Services Application, including:

  • Creating and managing User accounts.
  • Verifying account information when necessary.
  • Receiving and organizing Customer Requests.
  • Sending Requests to appropriate Service Providers.
  • Enabling Service Providers to submit offers.
  • Enabling Customers to compare offers and select a Service Provider.
  • Facilitating communication between Customers and Service Providers.
  • Managing Service Provider Packages, balances, and points.
  • Processing subscriptions or balance top-ups according to the available services.
  • Improving the Application's performance and developing its services.
  • Troubleshooting technical issues and failures.
  • Protecting the Application and its Users against fraud and misuse.
  • Handling complaints and reports.
  • Complying with legal and judicial requirements when applicable.
  • Sending notifications relating to accounts, Requests, or services.
  • Sending promotional offers or marketing communications when permitted by applicable law and in the required manner.

6. Legal Basis for Processing Personal Data

Personal data is processed based on the applicable legal grounds for each situation, which may include:

  • The consent of the Data Subject where consent is the appropriate legal basis.
  • Performing an agreement or taking steps at the request of the Data Subject.
  • Compliance with a legal requirement.
  • Protecting legitimate interests, where permitted by applicable law.
  • Any other legal basis permitted under the Personal Data Protection Law and its regulations.

A legal basis shall not be used in a manner that exceeds the purpose for which the data was collected.

7. Sharing Data with Service Providers

The nature of the Cocktail Services Application involves connecting Customers with Service Providers.

When a Customer creates a service Request, the data necessary to fulfill the Request may be shared with Service Providers to whom the Request is sent in accordance with the Application's operating mechanism.

Depending on the nature of the Request, the shared information may include:

  • Details of the requested service.
  • The area or location where the service is required.
  • Photos or attachments related to the Request.
  • Information necessary to submit an offer.
  • Contact information at the stage permitted by the Application's system.

No more data than necessary to fulfill the purpose of the Request will be shared, subject to applicable legal requirements.

8. Sharing Data with Other Parties

Personal data may be shared with other parties when necessary to operate the Application or provide its services, such as:

  • Hosting and cloud storage service providers.
  • Technical service providers.
  • Messaging and notification service providers.
  • Electronic payment service providers, if electronic payment is used within the Application.
  • Competent governmental, judicial, or regulatory authorities when disclosure is required or permitted by law.

Personal data is not sold or traded.

9. Location Data

The Application may rely on the User's location or the area specified by the User for purposes including:

  • Identifying the area where the service is available.
  • Sending Requests to appropriate Service Providers.
  • Helping the Customer select the nearest Service Provider, where this feature is available.
  • Improving the organization of Requests by location.

Location data is used only to the extent necessary to achieve the specified purpose.

When the Application uses the device's location permission, the Application will request the necessary permission in accordance with the device's operating system settings where required.

10. Images and Content Added by Users

The Application may allow Users to upload photos, files, or text related to service Requests.

The User is responsible for the content they upload and must not include:

  • Personal data belonging to others without a lawful basis.
  • Content that violates applicable laws.
  • Abusive or threatening content.
  • Content that infringes intellectual property rights.
  • Any unlawful content.

Content that violates these requirements may be deleted or restricted in accordance with the Application's Terms and Conditions and applicable laws.

11. Messages and Notifications

The Application may send notifications relating to:

  • The User's account.
  • Service Requests.
  • Offers.
  • Request status.
  • Packages or balance.
  • Technical updates.
  • Security alerts.
  • Services and promotional offers, where permitted by applicable law.

Users may control certain notifications through their device or Application settings, depending on the type of notification.

12. Direct Marketing

Marketing messages and promotional offers may be sent to Users in accordance with applicable legal requirements.

User data will be processed for marketing purposes in accordance with applicable regulations, while respecting the User's choices regarding marketing communications.

13. Protection of Personal Data

We take appropriate organizational and technical measures to protect personal data against:

  • Unauthorized access.
  • Unlawful use.
  • Unauthorized modification or destruction.
  • Loss.
  • Unauthorized disclosure.

Protection measures may include access controls, permission management, technical security measures, monitoring, backup procedures, and cybersecurity measures, depending on the nature of the system.

However, no electronic method can be guaranteed to be completely secure.

14. Retention of Personal Data

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, for the period required by applicable laws and legal obligations, or to protect legal rights and claims.

When there is no longer a legal or operational need to retain the data, it will be handled in accordance with approved procedures for destruction, deletion, or anonymization, as applicable.

The Personal Data Protection Law requires the cessation of data collection and destruction of personal data when it is no longer necessary, subject to cases where applicable laws require continued retention.

15. Transfer of Data Outside the Kingdom

Certain technical, hosting, or cloud service providers used by the Application may process data inside or outside the Kingdom of Saudi Arabia.

Where personal data is transferred or disclosed outside the Kingdom, such transfer or disclosure will be carried out in accordance with the applicable requirements and regulations of the Kingdom of Saudi Arabia.

The Saudi personal data protection framework includes specific regulations governing the transfer of personal data outside the Kingdom.

16. Data Subject Rights

Under applicable laws, the Data Subject may have certain rights relating to their personal data, including rights established under the Personal Data Protection Law and its regulations.

Depending on the circumstances, these rights may include:

  • The right to know how their personal data is collected and processed.
  • The right to access their personal data in accordance with applicable legal requirements.
  • The right to request correction of their personal data.
  • The right to request destruction of their personal data where permitted by law.
  • The right to withdraw consent where consent is the legal basis for processing, subject to the legal and operational consequences of such withdrawal.
  • Other rights provided under the Personal Data Protection Law and its regulations.

This Privacy Policy provides information on how these rights may be exercised.

17. How to Exercise Your Rights

Users may submit requests relating to their personal data through the official communication channels provided within the Application or on the website.

The request must include the information necessary to verify the identity of the requester and identify the data or right they wish to exercise.

Requests will be handled in accordance with applicable legal requirements, procedures, and statutory time limits.

18. User Account Security

The User is responsible for maintaining the confidentiality of their account login information and must not share it with others.

The User must notify the Application's management if they suspect unauthorized use of their account.

The Application shall not be responsible for damages resulting from the User sharing their login information with others or failing to protect it, to the extent permitted by applicable law.

19. Children's Data

The Cocktail Services Application is not directly intended for children.

Where a service or registration requires parental or guardian consent under applicable laws, the required consent must be obtained before processing the relevant personal data.

20. Cookies and Similar Technologies

The Application or related services may use technologies that help operate the services, improve performance, and analyze usage, depending on the technologies actually implemented.

Such technologies may include cookies, analytics technologies, or performance measurement tools.

They will be used in accordance with the applicable purposes and legal requirements.

21. Third-Party Services and Links

The Application may contain links to or integrations with services or platforms operated by third parties.

We are not responsible for the privacy policies or data protection practices of such third parties.

Users are advised to review the privacy policy of any third party before providing their personal data to them.

22. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Application, its services, or applicable laws and regulations.

The updated version will be published within the Application or on the website, and the "Last Updated" date at the top of this Policy will be revised accordingly.

Where material changes require notification to Users under applicable laws, appropriate measures will be taken to notify them.

23. Information Security and Incident Reporting

If a personal data security incident is identified, it will be handled in accordance with applicable legal requirements and procedures.

Data Subjects or competent authorities may be notified where required by law.

24. Contact Us

For privacy-related inquiries, personal data matters, or to exercise rights relating to personal data, Users may contact the management of the Cocktail Services Application through the official communication channels provided within the Application or on the website.

Application Name: Cocktail Services
Email: [Official email address to be added]
Contact Number: [Official contact number to be added]
Website: [Official website to be added]

25. Acceptance of the Privacy Policy

By using the Cocktail Services Application, creating an account, creating a Request, submitting an Offer, or using any of the Application's services, the User acknowledges that they have reviewed this Privacy Policy and understand how their personal data is collected, processed, and used as described herein, to the extent required by applicable laws.

Cocktail Services Application

Last Updated: 25/08/2026